Privacy Policy

Last Updated: January 15, 2025

1. Introduction

Datonwave ("Company," "we," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website datonwave.com and use our services.

2. Information We Collect

2.1 Information You Provide

• Account registration data (name, email, phone, address)
• Course enrollment information and learning progress
• Payment information processed through secure payment gateways
• Communication data (messages, inquiries, support tickets)
• Profile information and preferences

2.2 Information Collected Automatically

• Browser type, IP address, and pages visited
• Cookies and similar tracking technologies
• Device information and operating system
• Course interaction data and learning analytics
• Duration of visits and clickstream data

3. How We Use Your Information

We use collected information for:

• Providing and improving our courses and services
• Processing enrollments, payments, and account management
• Sending educational materials and course updates
• Personalizing your learning experience
• Responding to inquiries and providing customer support
• Analyzing usage patterns and improving our platform
• Marketing and promotional communications (with consent)
• Complying with legal obligations and regulations

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share information with:

• Service providers (payment processors, email services, hosting)
• Business partners for integrated services
• Law enforcement when required by law
• With your explicit consent for specific purposes

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide services and fulfill legal obligations. You may request data deletion, subject to legal requirements and contractual obligations.

7. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Export your data in portable format
• Lodge complaints with relevant authorities

8. Cookies and Tracking Technologies

We use cookies to enhance your experience, remember preferences, and analyze usage. You can control cookies through browser settings. For details, see our Cookie Policy.

9. Third-Party Services

Our website may contain links to third-party services. We're not responsible for their privacy practices. Please review their privacy policies before providing information.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from minors. If we become aware of such collection, we will delete it promptly.

11. International Data Transfers

If you're outside Thailand, your information may be transferred to and processed in Thailand or other countries. By using our services, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. We'll notify you of material changes via email or website notice. Continued use constitutes acceptance of changes.

13. Contact Us

For privacy inquiries or to exercise your rights, contact:

Email: privacy@datonwave.com
Phone: +66 (98) 765-4321
Address: Bangkok, Thailand

14. Legal Basis for Processing

We process personal information based on:

• Your explicit consent
• Contract fulfillment for course services
• Legal obligations
• Legitimate business interests
• Vital interests protection